Snap a photo or video of the problem, or send the quote you got. Bob, an experienced plumber with 20 years in the trade, tells you in plain English whether to repair or replace and whether the price looks fair.
Share a photo or short video of the problem, or the quote you were given, plus a few lines about what's going on.
Bob looks at it the way he would on a job: what's likely wrong, what the fix usually involves, and what's in (or missing from) the quote.
Repair or replace, does the price look fair, and what to ask your plumber before you say yes. Ideally within about an hour.
Written reply on your photo, video, or quote: repair vs. replace, fairness of the price, and questions to ask.
Jump the line. Bob aims to reply within 1 hour during waking hours, for when a plumber is waiting on your answer.
Walk Bob through it live on FaceTime, Google Meet, or Zoom. Great for tricky problems or before a big decision.
Bob confirms your request and sends a secure payment link before reviewing. Reply times are a goal, not a guarantee; if Bob can't meet a Rush time, he'll tell you before you pay.
Ask Bob is run by Robert Hopkins, an experienced plumber in San Carlos, CA with 20 years in the trade, learned in the family plumbing business his father started.
Bob is on your side only. He doesn't take referral fees or kickbacks, and he's not trying to sell you the job. Sometimes the honest answer is "that quote looks fair, go ahead."
Bob aims to reply within about an hour during waking hours (Pacific time). Rush reviews go first. Overnight requests are answered in the morning.
Often, yes. If a photo isn't enough, Bob will say so and suggest a short video or a live call instead, rather than guess.
No. Reviews and video calls work anywhere in the US. Local prices vary, so tell Bob your city or ZIP.
Upload to Google Drive, iCloud, Dropbox, or YouTube (unlisted) and paste a share link into the form. Make sure "anyone with the link can view" is on.
After Bob confirms your request, he sends a secure card payment link.
No. It's an advice-only second opinion based on what you send. You make the final call.
Ask Bob